Refund policy

Exchanges

We only replace items if they are defective or damaged. If your items are damaged, please take a picture of both the envelope and the damaged items and send us an email at hello@bujostickers.com.

 

Returns

We accept returns within Sweden and the European Union. Our policy lasts 14 days from time of reception, in agreement with Swedish and EU laws and regulations. If 14 days have gone by since you received your order, or you are shopping outside of the European Union, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Gift cards and customised items are non-returnable. Shipping costs are non-refundable.

Submit a return request
Click "My account" in the store's footer menu, and then request a return.  

  1. Sign in to your account:
    1. In the "Email" field, enter your email address, and then click "Continue".
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
  2. Click "Request return" for the order that you want to submit the return for.
  3. If your order has more than one item, then select the items that you want to return.
  4. Select a return reason and add a note for the store.
  5. Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned, you receive a refund.
You will be responsible for paying for your own shipping costs for returning your item. You are also responsible for all risks included in shipping.
Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

Need help? You can also reply to your order confirmation email or contact us for further help.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@bujostickers.com.

 

Information in Swedish – Information på svenska

Om dina varor är skadade eller felaktiga ersätter vi dem med nya. Vänligen ta foto av både kuvertet och den skadade varan. Mejla till hello@bujostickers.com.

Om du ångrar ditt köp har du 14 dagars returrätt enligt lagen om distansavtal och avtal utanför affärslokaler. Varan/varorna måste vara oanvända och i samma skick som du mottog dem.

Köp av presentkort går inte att returnera/ångra. Specialbeställda varor går inte att returnera/ångra.

För att ångra ditt köp och returnera en vara  kan du antingen följa stegen nedan, eller mejla oss på hello@bujostickers.com 
Du står själv för porto/frakt och den risk det innebär att skicka något med posten.
När vi tagit emot din retur kontaktar vi dig via e-post. Vi återbetalar med samma betalsätt du använde vid köpet. Observera att du inte får tillbaks kostnaden för porto/frakt.

Begär retur via ditt kundkonto
Klicka på "My account" i butikens sidfot. När du loggat in (se steg nedan) kan du begära en retur via knappen "Request return".   

  1. Sign in to your account:
    1. In the "Email" field, enter your email address, and then click "Continue".
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
  2. Click "Request return" for the order that you want to submit the return for.
  3. If your order has more than one item, then select the items that you want to return.
  4. Select a return reason and add a note for the store.
  5. Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned, you receive a refund.

Behöver du hjälp?
Kontakta oss här eller mejla till hello@bujostickers.com så hjälper vi dig!